Bookings.
Welcome to our bookings page. You can check the services and availability of our Dispute Resolution Practitioners by clicking on their respective calendar links below their pictures. Once you select the required service, a calendar will appear, and blue dots will indicate their available dates. Our Team’s calendars are always up to date with their current availability, however, should you wish to be updated as fresh or last-minute dates become available, please subscribe to our mailing list HERE. You can unsubscribe at any time.
Cancellation policy.
Objectives and background.
Unfortunately, when a cancellation or postponement is requested without giving adequate notice, it prevents other clients from being served. This cancellation policy is used as a way of respecting the time commitment of all involved. It explains the process for requesting a cancellation and the applicable cancellation fees. This policy is used in fairness to both our business and the clients who would otherwise have wanted an appointment.
Cancellation process.
We understand situations can arise in which you must cancel or postpone your scheduled event. Due to limited appointment availability, we request that we are provided with adequate notice as this allows us to fill that appointment slot.
You may cancel by sending us a joint notification by email to admin@separationsolutions.com.au
If no prior notice is given, or the notice is not provided within the minimum notice period of 15 days or greater prior, you will be charged a cancellation fee for the missed appointment as per the cancellation fee schedule below.
Cancellation fee schedule.
| Notice given | Cancellation fee |
|---|---|
| 15 days or greater | Nil |
| 14 days or less | 20% of event fee |
| Less than 3 clear business days | 50% of event fee |
Invoicing and payment.
If applicable, cancellation fee invoices will be issued immediately upon notification of cancellation and are payable within 7 days. The fee is apportioned equally between the parties, unless alternate arrangements are made and agreed in writing.
